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— BEAMDESK / HELPDESK ENTERPRISEMMXXVI · BUILD 4.2.1

Um helpdesk que
lê tickets, aciona ferramentas
e fecha o ciclo.

O Beam encaminha cada conversa para o modelo certo entre treze, pesquisa um índice vetorial do seu conhecimento, chama suas próprias APIs quando precisa de um fato e escreve a resposta. Os agentes lidam com as exceções. O restante fica registrado, auditado e cobrado em créditos — não por resultado.

Começar grátis →Solicitar briefing

Usado por parceiros de lançamento em:

SaaS Series BStartup de marketplaceFintechDevToolsSaúdeE-commerce

“Substituímos 60% do custo de suporte tier-1 por resoluções automáticas do Beamdesk em 3 semanas.”

VP de Suporte · SaaS Series B · 50 agentes
FIG. 01 — WORKSPACE DO AGENTE / CAPTURA AO VIVO03/09/2026, 15:01 UTC
ROUTE CURRENCY
Prices follow the active locale: EUR.
EUR
§ 06 — PRICING

Seat + AI work.
Honest margins.

Flat seat fee for features and access. Metered AI resolution overage on top — same pattern as Intercom, unchanged across regions. WhatsApp costs pass through at 0% markup. Audit our invoice against Meta Business Manager anytime.

HOW MANY SEATS?
Price updates live. More than 50 seats goes to sales.

Free

NO CARD

For side projects and prototypes.

€0
/ mo
AIFlash 2.5 + Haiku 4.5

1 seat

25 AI resolutions (workspace total)

No overage · hard cap

Start free →

Starter

Small support teams testing the water.

€18
/ seat / mo
AIFlash · Haiku · Sonnet 4.6
1 seats × 18 € = 18 €/mês

Up to 10 seats

50 AI resolutions / seat / mo

0,25 € / overage

1 AI persona · standard (50 articles)

  • ·all 11 channels
  • ·routing rules + macros
  • ·CSAT + NPS collection

Pro

RECOMMENDED

Growing teams running AI in production.

€45
/ seat / mo
AISonnet 4.6 · Opus 4.7 on complex
1 seats × 45 € = 45 €/mês

Up to 25 seats

200 AI resolutions / seat / mo

0,20 € / overage

5 AI personas · extended (500 articles)

  • ·all 11 channels
  • ·escalation chains + SLA timers
  • ·hallucination guard

Scale

High-volume teams optimising quality.

€119
/ seat / mo
AIOpus 4.7 default · BYOK
1 seats × 119 € = 119 €/mês

Up to 100 seats

500 AI resolutions / seat / mo

0,15 € / overage

Unlimited AI agents · unlimited articles

  • ·all 11 channels
  • ·all integrations + API access
  • ·multi-model consensus

Enterprise

CUSTOM

Custom — talk to us.

Custom pricing
AICustom models · BYOK · VPC
50+ seats minimum
  • ·SOC 2 Type II report
  • ·BAA on request
  • ·dedicated CSM
Talk to sales →
HOW IT BILLS

Seat fee × seats, plus resolution overage. Worked example for a 5-seat Pro workspace that handled 1,150 AI resolutions this month:

Pro seat fee5 × 45 €225,00 €
Included resolutions5 × 200 = 1,000—
Overage150 × 0,20 €30,00 €
Monthly total255,00 €
Scale volume reference13 × 119 €1547 €

Resolution pools are workspace-wide — a seat under quota subsidises one over. Set a hard monthly cap and Beam escalates to human review instead of blowing the budget.

ADD-ONS & OVERAGES
Extra human seatsame seat price · up to tier cap
Extra AI resolutions0,25 € / 0,20 € / 0,15 € (Starter / Pro / Scale)
Extra AI agentsupgrade tier · no per-agent fee
WhatsApp messagesMeta rate · 0% markup
Annual billing−15% on seat fee

Regional PPP. Available in 100+ regions — tiered seat discounts at checkout.

WHATSAPP COST · 0% MARKUP
Meta's rate, line-item visible on every invoice.

We don't mark up WhatsApp. Marketing / Utility / Authentication templates pass through at the per-country rate Meta publishes — US Marketing ~$0.025/msg, Brazil Marketing ~€0.0685/msg, India Auth-International ~$2.30/msg. Customer-initiated service messages (72h window) remain free. Your invoice shows every line. Audit it against your Meta Business Manager anytime.

DESENVOLVIDO POR /
OpenAI GPT-5 ·Anthropic Claude 4.7 ·Google Gemini 3.1 Pro ·Stripe ·Cloudflare ·Supabase
§ 07 — QUESTIONS

Frequently asked.

How does the routing actually decide?+

Each inbound message is scored for intent and complexity against a small local classifier. That determines a shortlist of eligible models. Beam picks the cheapest model whose historical quality on similar tickets clears your configured bar. You can override per queue or per customer.

What counts as a "resolution"?+

A resolution is a ticket where AI produced a reply that was sent to the customer (auto-send or agent-approved from the draft queue). Drafts discarded by agents, internal notes, and re-runs on the same ticket don't count. Tickets you close manually without AI involvement don't count either.

When does overage kick in, and what does it cost?+

Your seat count × included resolutions is the monthly pool. At Pro that's 200/seat — 5 seats = 1,000 resolutions. The 1,001st resolution in that month bills at your tier's overage rate ($0.25 Starter, $0.20 Pro, $0.15 Scale). You set a hard cap per workspace; AI escalates to human review instead of blowing the budget.

How does the regional discount work?+

Seat fee (only) is discounted by region: Tier 1 (US/UK/DE/AU/Nordics) pays 100%, Tier 2 (FR/JP/KR/UAE) pays 75%, Tier 3 (PL/BR/IN/ZA) pays 50%. Detection uses billing address + IP + card BIN country — all three must agree or you default to Tier 1. Overage and WhatsApp costs are uniform globally because token prices don't have regions.

What about WhatsApp costs?+

Pass-through at 0% markup, broken out as separate invoice lines at Meta's published per-country rate. US Marketing ~$0.025/msg, Brazil Marketing ~€0.0685/msg, India Auth-International ~$2.30/msg. Customer-initiated service messages (inside the 72h window) stay free. Audit against your Meta Business Manager anytime.

What runs on-prem vs. in the cloud?+

Core app and Qdrant run in your region (EU by default). Model calls are forwarded to provider APIs with zero-retention headers. SSO, audit log and KB embeddings never leave your tenant.

Can we import from Zendesk or Intercom?+

Yes. CSV + API importers cover tickets, contacts, macros and KB. Email routing continues during migration via a forwarding phase.

Is my data used to train models?+

No. All provider calls carry zero-retention flags. Your KB embeddings are yours; the gap log is not shared cross-tenant.

GET STARTED
Free tier. 25 resolutions. No card.
Upgrade when you hit the cap.
Start freeBook demo