[/VS ZENDESK]WAVE 15 R2-C
AI-native. Not bolted on.
Zendesk added AI to a 15-year-old database. We built for models from day one.
Price
Transparent pricing. No "AI add-on" hidden fees.
AI Quality
Multi-model orchestration vs. single-provider lock-in.
Time-to-Value
Modern UI. Zero training required for agents.
[/ SIDE-BY-SIDE COMPARISON]
Architecture
AI-Native (Vector)
Legacy Relational
AI Model Choice
13 models (Open)
Locked (Anthropic)
EU Data Residency
✓
Enterprise only
Knowledge Reranking
Semantic (Qdrant)
Keyword
Hallucination Guard
✓
✗
Setup Time
Minutes
Weeks / Months
API Rate Limits
High / Burst-friendly
Restricted
SOC 2 Type II
In progress
✓
[/ WHY TEAMS SWITCH]
- 01
Eliminate the complexity of "Suite" pricing and obscure AI add-on costs.
- 02
Give agents a modern, keyboard-first inbox that doesn't lag under heavy load.
- 03
Use the best model for the task: GPT-4o for complex logic, Flash for quick drafts.
- 04
Native EU data residency available at signup, not hidden behind a sales call.
[/ WHEN ZENDESK IS BETTER]
- ·
If you require an enterprise marketplace with 1,000+ niche app integrations.
- ·
If your organization requires a highly customized legacy workflow built over years.
GET STARTED
Free tier. 25 resolutions. No card.
Upgrade when you hit the cap.
Upgrade when you hit the cap.