[/VS HELP SCOUT]WAVE 15 R2-C
Simple feel. Serious AI.
Help Scout is built for design. Beamdesk is built for design + AI engineering depth.
Price
Similarly simple tiers, but with a more powerful free plan.
AI Quality
13-model routing vs. basic LLM summarization.
Time-to-Value
Keep the minimal inbox feel, gain pro-grade AI tools.
[/ SIDE-BY-SIDE COMPARISON]
Inbox Design
Minimal / Keyboard-first
Minimal / Design-led
AI Capabilities
13-model Router + Tools
Basic Assist
Retrieval Quality
Reranked Vector
Standard search
Evaluation Framework
Adversarial / Persona
—
Free Tier
3 seats / 25 res
—
Multi-model routing
✓
✗
Custom API Tools
✓
Limited
SOC 2 Type II
In progress
✓
[/ WHY TEAMS SWITCH]
- 01
Get the same "lightweight" feel as Help Scout but with AI that can actually solve tickets.
- 02
Use our Evaluation Framework to prove your AI isn't hallucinating before it goes live.
- 03
Access to 13 different models so you never have to worry about one provider going down.
- 04
Deep integration with Shopify, Stripe, and Linear that goes beyond basic data lookups.
[/ WHEN HELP SCOUT IS BETTER]
- ·
If your primary goal is absolute brand polish and simplicity over AI autonomy.
- ·
If you are a very small team that doesn't need automated resolutions or complex routing.
GET STARTED
Free tier. 25 resolutions. No card.
Upgrade when you hit the cap.
Upgrade when you hit the cap.