Founding Engineer / AI
Multi-model orchestration, routing logic, and retrieval quality.
[/01 ABOUT]WAVE 15 R2-C
Built by Softblaze. Three engineers. One thesis.
AI did 70% of the work. Helpdesks didn't change. We're changing them.
[/02 WHY BEAMDESK]
The old helpdesk assumed humans would read every ticket, search every system, and decide every next action. Modern support teams already use AI to draft, classify, summarize, and search. Beamdesk turns that behavior into a managed operating system: routed, audited, priced honestly, and designed around exceptions.
[/02.5 TEAM]
Engineering team
Founding Engineer / Infra
Database design, Postgres RLS, and deployment automation.
Founding Engineer / Product
UX workflows, billing transparency, and developer experience.
[/03 FOUNDERS]
Frédéric Beeg, founder & engineer, builds Beamdesk with a small Softblaze engineering team focused on product depth over headcount. The company is deliberately compact so customer feedback can move straight from support floor to shipped product.
He believes support should be measured by resolved customer reality, not dashboard vanity. AI belongs in the loop when it can show its work, use the right tools, and hand off cleanly when judgment matters.
[/04 HIRING]
We are hiring.
We want engineers who care about support workflows, retrieval quality, audit trails, and tools that operators can trust during messy incidents.
hi@beamdesk.com