In Progress
Public roadmap page
Transparent feature tracking so customers can see what we are building and vote on priorities.
[/01 ROADMAP]WAVE 15 R2-C
What we're building next.
Planned, in-progress, and shipped. No surprises — just transparent product development.
[/02 Q2 2026]
In Progress(2)
In Progress
Linear integration for ticket-to-issue linking
Link Beamdesk tickets directly to Linear issues with bi-directional status sync and audit trail.
Planned(2)
Planned
Custom dashboard widgets
Drag-and-drop configurable dashboard with CSAT trends, ticket volume, and AI resolution rate widgets.
Planned
Workflow builder v2 with branching
Visual workflow editor with conditional branching, webhook nodes, and template marketplace.
Shipped(2)
ShippedBEA-287
Beamdesk MCP server (public beta)
Support teams can run AI-assisted tool execution through the MCP protocol with full audit coverage.
ShippedBEA-264
AI Copilot composer
Natural-language prompt interface for drafting, classifying, and routing tickets with a single sentence.
[/02 Q3 2026]
In Progress(0)
Nothing here yet.
Planned(5)
Planned
Multi-brand workspace switching
Manage multiple brands from a single Beamdesk account with shared AI policies and per-brand knowledge bases.
Planned
SLA engine with escalation policies
Time-based SLA rules with automatic escalation, on-call scheduling, and breach notifications.
Planned
Customer portal v2
Redesigned self-service portal with article search, ticket history, and real-time status updates.
Planned
Zendesk migration toolkit
Automated import of tickets, knowledge base articles, macros, and agent settings from Zendesk instances.
Planned
Voice AI — inbound call handling
AI-powered phone support with real-time transcription, intent detection, and knowledge base lookups.
Shipped(0)
Nothing here yet.
[/02 Q4 2026]
In Progress(0)
Nothing here yet.
Planned(4)
Planned
Advanced analytics & reporting
Custom report builder with scheduled PDF exports, trend analysis, and team performance benchmarking.
Planned
SOC 2 Type II certification
Independent audit of security, availability, and confidentiality controls for enterprise procurement.
Planned
Multi-language knowledge base
Native article translation with AI-powered quality checks across all supported locales.
Planned
Ticket merging & linking
Merge duplicate tickets, link related issues, and maintain full audit trail across linked conversations.
Shipped(0)
Nothing here yet.